Adore Beauty Shipping
Our Delivery Promise
1. Fast, Free Delivery on orders $30+
2. Free Express Shipping on all Australian orders over $65*.
(Orders containing flammable items are restricted to Australia Post eParcel Standard Shipping when sent interstate).
Dispatch Times: Same day dispatch on all orders placed before 4pm ADST (Australian Eastern Daylight Time) Monday - Friday. Orders placed on weekends, public holidays and during significant sales periods will be on their way the next business day.
GIFTS DELIVERED BY CHRISTMAS
Order with free express delivery before your states cut-off.*
Place your orders before your state's cut off dates to make sure you get your parcels in time.
VIC, ACT, QLD & SA
STANDARD SHIPPING:
Thursday 19th December
EXPRESS SHIPPING:
Monday 23rd December
NSW
STANDARD SHIPPING:
Tuesday 17th December
EXPRESS SHIPPING:
Monday 23rd December
TAS
STANDARD SHIPPING:
Thursday 19th December
EXPRESS SHIPPING:
Friday 20th December
NT
STANDARD SHIPPING:
Friday 13th December
EXPRESS SHIPPING:
Friday 20th December
WA
STANDARD SHIPPING:
Tuesday 17th December
EXPRESS SHIPPING:
Friday 20th December
New Zealand
STANDARD SHIPPING:
Wednesday December 18th
EXPRESS SHIPPING:
Monday 23rd December
Free express shipping thresholds for Adore Society
Adore Society Level 3
Orders over $30 will receive free express shipping
Adore Society Level 2
Orders over $45 will receive free express shipping
Adore Society Level 1 & Non-Members
Orders over $65 will receive free express shipping
How long will my order take to arrive?
Keep up to date with Australia Post’s alerts & delivery times via their
website.
Shipping Methods
Standard Australia Post eParcel
Cost: Free on orders $30+
Total Delivery Time: 2 - 7 business days
Australia Post Express
Cost: $7.95 or free on orders $65+
Total Delivery Time: 1 - 3 business days
Go People Express (NSW Metro)
Cost: $7.95 or free on orders $65+
Total Delivery Time: 1 - 3 business days
Go People Twilight Same-Day Delivery
Available for: Select Melbourne postcodes only
Cost: $10.95
Total Delivery Time: Same Day Delivery between 6pm - 10pm on orders placed before 4pm on weekdays
Who will deliver my parcel?
Express Post
All states: Australia Post
NSW Metro: Go People
Standard Shipping (eParcel)
All states: Australia Post
Same-Day Delivery
Select Melbourne
Postcodes: Go People
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and exclude public holidays. Australia Post Express may deliver on a Saturday during busy periods.
Delivering to a business address?
Please enter the Company Name. This will help our delivery partners sort your parcel correctly, as they may deliver over the weekend.
Please be sure to check your mail room or reception if your order has been marked delivered and not received, there might also be a safe drop image attached to your tracking, indicating the location of your delivered parcel. If you have checked these areas and have not received your parcel, please contact our Customer Experience team at
service@adorebeauty.com.au Am I eligible for Twilight delivery?
We’re proud to offer Same-day ‘Twilight’ delivery for $10.95, to
select Melbourne postcodes. for orders made before 4PM on business days.
Twilight orders cannot be delivered to PO Boxes or business addresses. Your tracking information will be made available to you from 5pm onwards. Delivery will be made between 6pm - 10pm. Please ensure someone is on the premises to accept the parcel. You can view more information via our
Twilight article.
How to track your parcel with Australia Post:
1. You'll find your tracking number in your shipment confirmation email titled 'Adore Beauty: Your Order Has Shipped’
2. You can enter the tracking number provided here:
http://auspost.com.au/track/track.htmlFor parcel enquiries you can contact Australia Post directly on 137 678 or
https://auspost.com.au/help-and-support If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au
How to track your parcel with Go People (Twilight 6pm - 10pm deliveries):
1. You'll receive an email and text message with your tracking code and the link to your live tracking.
2. Click on the link to track your delivery or enter your tracking code
via the
Go People Tracking Portal.
Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no one is home. If there is nowhere safe to leave your parcel, they will deliver it to your LPO.
If you are having your parcel delivered to a work address, please ensure you include your company name.
If your parcel is being delivered with our same day delivery service, please ensure you have selected an
eligible Melbourne postcode and that someone will be home to sign for the delivery.
What happens if an item I ordered was out of stock?
If one of the items you’ve ordered is out of stock you will be notified by one of our customer experiences representatives via email.
Your order will be split to send out any other items/gifts/samples.
The out of stock item will either be left on back order until it is restocked, or refunded back via the method of payment.
Thanks for understanding.
Flammable Items
Please note flammable items being sent to VIC can travel via Express Post. All other states are restricted to Australia Post eParcel Standard Shipping.
Returns
If you'd like to return an item to us, please view our return information page
here.
Any other questions?
Please contact our customer service team at service@adorebeauty.com.au, or by phoning us on (03) 9344 1671 (9am - 5pm AEST, Monday to Friday, excluding national public holidays). You can also contact us via our online chat for further information. You can view our privacy policy
here, and our terms and conditions
here.
Terms & conditions
*Offer available from Monday 16th December to 4pm, Monday 23rd December 2024. No code required to receive Free Express Shipping on all orders. Excludes Fragrance and Dangerous Goods which much me delivered via Standard Shipping. Promotion valid for AU customers only. Qualifying purchase must be made in a single transaction. Adore Beauty can withdraw this offer at any time. Minimum order value of $30 applies.
